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Warranty declaration pans & pots

Has a problem occurred with the material or workmanship of your SILBERTHAL pot or pan? We are sorry, this is of course not supposed to happen. We are of course always there for you.

In the following you will find our warranty conditions. If you wish to make use of your warranty claim, please contact us with the proof of purchase of your SILBERTHAL pot or pan: by e-mail to info@silberthal.net or by phone at +49 711 -21722743. 

Even after the guarantee period has expired, we will of course help you and we will find a solution together.

Here you find our warranty declaration as PDF file

Warranty

During the warranty period of 2 years, we hereby guarantee the proper functioning of our SILBERTHAL pots and pans with regard to materials, processing and non-stick properties (if the product features a non-stick coating). If defects arise in the product during the warranty period, then we will replace the defective pan or pot for a new one free of charge or refund the amount of purchase.

The warranty extends only to this right. Additional rights under this warranty are excluded.

Provided that this model is still included in the product range, the defective part will be replaced with a part from the same model. If the model is no longer included in the product range,the defective part will be replaced with a similar product in the current product range.


Exclusions from the warranty

The warranty does not cover damage due to the following:

  • Cutting and scratch marks of a purely aesthetic nature  
  • Overheating  
  • Unsuitable and improper use  
  • Incorrect, inappropriate, improper or negligent handling  
  • Failure to comply with the instructions for use
  • Improperly performed repairs  
  • The installation of spare parts that do not correspond to the original design. 

Claiming under warranty
  

For any warranty claim, a dated proof of purchase is required. The warranty is effective from the date of purchase.

The warranty claim is to be asserted towards the guarantor.


Area of application

The area of application is not limited in any way.


Guarantor

SILBERTHAL
premano GmbH & Co. KG
Paulinenstraße 40
D-70178 Stuttgart
Deutschland
Mail: info@silberthal.net
www.silberthal.net

Note on consumer’s legal rights
  

This warranty does not limit the consumer’s statutory rights against the vendor if the purchased product was not free of defects at the time of the transfer of risk. During the warranty period, you have the statutory warranty rights to subsequent fulfilment, reduction, withdrawal and compensation in accordance with Arts. 437 et seq. of the German Civil Code (BGB) to the extent permitted by law.

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